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Coronavirus Update

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Amtrak Downeaster service is temporarily suspended due to COVID-19 and associated travel-related restrictions.  The suspension will remain in effect until further notice.   Please check back for updates.

We are working closely with our station community partners and Amtrak to protect the health and safety of our passengers and crews when service returns.  

  • Train equipment used in Downeaster service has been sanitized, and Amtrak has implemented enhanced cleaning protocols to ensure that the equipment will be disinfected daily once Downeaster service resumes.
  • Although Downeaster stations in Maine and NH are currently closed, stations are being equipped with information and resources consistent with social and physical distancing guidelines set forth by the CDC prior to re-opening. During this closure stations are being thoroughly cleaned in preparation for reopening.
  • When service returns, the number of passengers per coach will be limited to support the social and physical distancing guidelines set forth by the CDC.
  • We are using this time of suspended service to complete various track projects.   Many had been scheduled later in the year, and would have required service interruptions.  By getting them done now, it will enable us to operate an even more reliable service when we return. 

Ticket Refunds & Cancellations

Amtrak is waiving change fees for reservations made before August 31, 2020. To modify a reservation, log in to your account, go to ‘Modify Trip’ on Amtrak.com, or find your reservation from your account on the home screen in the Amtrak app. A fare difference may apply to your new itinerary. If you want to cancel your reservation with no fee, you must call 1-800-USA-RAIL and speak with an agent (not available via Amtrak.com or the app).

For more information visit: https://www.amtrak.com/coronavirus

During this time, we’d like to apologize for the inconvenience and thank you for your patience.  We miss you and look forward to seeing you all soon! 

Stay healthy,

The NNEPRA Team

(updated 5/29/20)