Coronavirus Update

Enhanced Health and Safety Protocols

The health and safety of our passengers remains our top priority. Below are the enhanced protocols that have been implemented on all Downeaster trains.

• Train equipment interiors are sanitized nightly and undergo enhanced cleaning before and after each roundtrip.
• Crews and passengers are required to wear face masks while in stations, boarding and onboard the train. Face coverings must fully cover the mouth and nose, fit snugly against the side of the face and under the chin.
• Real-time seat availability displays next to each trip option when purchasing tickets. Customers can book a train that is less crowded or change their ticket if capacity exceeds comfort levels.
• All trains are equipped with onboard filtration systems with a fresh air exchange rate every 4-5 minutes.
• The Downeaster travel experience is touchless. Book, board, check train status and access information from the convenience and safety of a mobile device.
• The Downeaster Café is open for purchases you can consume at your seat. Protective Plexiglass partitions have been installed in the service area, all “grab and go items” have been removed and credit card payments are touchless. Table seating in the Downeaster Café is not permitted but a pilot program for at-seat service is available on some trains.
• Downeaster station facilities are cleaned regularly and social distancing and face masks requirements are in effect at all stations.