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FAQs

Know Before You Go

What is the Amtrak Downeaster?

The Amtrak Downeaster is an intercity passenger train that operates daily between Boston, MA and Brunswick, ME. The Downeaster service operates year round, serving 12 stations along the 146 mile route.

Know Before You Go
What is the Amtrak Downeaster Train Schedule?

Please click “Schedules” or use the “Plan Your Trip” tool on the home page and enter your travel information as prompted to see the Amtrak Downeaster train schedule.

Know Before You Go
How much does it cost to ride the Amtrak Downeaster?

Fares vary by train and destination. One-way value fares range from $3 to $30. Please click the “Buy Tickets” tab on the top right corner of this website. Enter your travel information as prompted to see train specific fares. Upgrades, deals and discounts may be available.

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Do I need to make a reservation to travel on the Amtrak Downeaster?

Yes, the Amtrak Downeaster is a reserved service and reservations are required prior to boarding.

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Do I need a valid I.D. to board the train?

Downeaster passengers, 16 and older, must present a valid photo ID when purchasing tickets and have the photo ID available onboard the train. Passengers under 18 who do not have a photo ID must have an adult, 18 or over, with a valid photo ID to purchase tickets for them. Click here for more information.

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Can a child under 18 ride the train without an adult?

Minors under the age of 16 may not travel on the Amtrak Downeaster without an accompanying adult. If the child is 16, they must present a valid photo ID when purchasing tickets and have the photo ID available onboard the train.

Know Before You Go
Do I need to show up early? 

Arrive at the station 15 minutes prior to your departure. Please allow extra time if you're parking a car, travelling with a bike or pet, or need special assistance.

Know Before You Go
How do I make a reservation/ buy tickets?

There are many convenient ways to make a reservation/buy tickets.

  • Online: Please click the “Buy Tickets” tab on the top right corner of this website. Enter your travel information as prompted to see the available train schedules and fares for the reservation you wish to make. Once payment has been received a ticket will be emailed to the address provided. Bring your printed or electronic ticket with you onboard. 
  • Amtrak App: Available for download here!
  • Quik-Trak: Make your reservation and/or print your ticket at the self service ticketing kiosks available at all Amtrak Downeaster stations (except Haverhill). 
  • Ticket agent: Available only at Portland and Boston North Station during limited hours.
  • Call: 1-800-USA-RAIL (1-800-872-7245) and use the automated ticket agent “Julie” to complete your reservation. Once payment has been received a ticket will be emailed to the address provided.
  • Onboard: You must make a reservation prior to travel.

A valid photo I.D. is required for travel.

Know Before You Go
What happens if I forget my ticket?

Once you have made your reservation you are in the Amtrak system. You can print a duplicate ticket at a Quik-Trak kiosk or your conductor can look up your reservation using your reservation number or last name.

Know Before You Go

Covid-19

What steps are being taken to prevent the spread of COVID-19?

Amtrak has implemented new cleaning and disinfecting protocols nationwide. The train equipment used in Downeaster service is sanitized nightly and undergoes enhanced cleaning before and after each round-trip.

For more information, please visit: https://www.amtrak.com/coronavirus

Covid-19
cleaning disinfecting covid safety
Is there space for physical distancing at stations and on-board trains?

Yes. The number of passengers per train is limited to no more than 50% of available seating capacity and the number of passengers permitted inside a station has been limited to no more than 5 patrons per 1000 square feet of interior space. Stations and train platforms have been updated with signage and other enhancements to promote public health and physical distancing.

Covid-19
Do I need a face covering?

Yes. Amtrak requires all passengers and employees to wear a face mask.

Covid-19
Is the air on board trains filtered?

All trains are equipped with onboard filtration systems with a fresh air exchange rate every 4-5 minutes.

Covid-19
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Is hand sanitizer available?

Yes. All trains and train platforms have hand sanitizer dispensers. Bathrooms on board trains provide hot water and foaming soap for washing hands.

Covid-19
bathroom handwashing sanitizer
Are all Downeaster Stations open?

Some Downeaster stations and amenities may not be available. Visit https://amtrakdowneaster.com/stations for more information.

Covid-19
stations
Is the Downeaster Café open?

Enhanced cleaning and service protocols in the Downeaster Café include Plexiglass partitions in the service area, removal of all “grab and go items”, touchless payment options (with credit card) and a pilot program for at-seat service. Table seating in the Downeaster Café is not permitted.

Covid-19
Am I able to be touchless throughout my travel experience?

Yes. Make your reservation online or via the Amtrak mobile app and the conductor will scan your ticket from your mobile device.  While onboard you can walk between train cars, opening the doors with a foot activated button. When entering or leaving the train, the doors will be opened for you by the crew.

Covid-19

Onboard

What is available onboard the train?

Onboard the Amtrak Downeaster, you will enjoy comfortable reclining seats with lots of legroom, free wi-fi, electrical outlets, fold-down trays and overhead reading lights at every seat. Each coach features oversized windows and at least one set of 4-seat chairs which allow family and friends to enjoy the trip together. The Downeaster Cafe is available on every train. There’s also plenty of space for luggage, and restrooms are located in every car, on every train.

Onboard
Does the Amtrak Downeaster have business class seating?

Yes, business class passengers enjoy fully reclining, extra-spacious leather seating and a non-alcoholic beverage served to your seat for just an additional $10. Please click the “Buy Tickets” tab on the top right corner of this website. Enter your travel information as prompted and select "premium/business class. 

Onboard
Is food available for purchase on the train?

The Downeaster Café is located on every train and has snacks, light meals, soft drinks and alcoholic beverages available for purchase. Major credit cards are accepted.  Café Menu

Onboard
Can I bring my own food on the train?

Passengers are welcome to bring their own food onboard to enjoy at their seat. The Downeaster Café tables are reserved for Café patrons only.

Onboard
Can I bring my own alcohol on the train?

Passengers are not permitted to consume their private stock of alcoholic beverages on Amtrak Downeaster trains, however a variety of alcoholic beverages are available for purchase in the Downeaster Café. Café Menu

Onboard
Are there outlets available on the train?

All Amtrak Downeaster trains are equipped with outlets at every seat to plug in your electronic devices.

Onboard
Can I buy a ticket onboard the train?

No, reservations are required prior to boarding. 

Onboard
Is there free wifi?

Yes. It is easy to stay connected while en route to your destination. All Downeaster trains feature free wireless internet.

Onboard
What happens if I lose something on the train?

If you lose something while traveling on the Downeaster, Amtrak has a Lost and Found. Find more information and fill out a Lost and Found report by clicking here.

Onboard

Accessibility

Does the Amtrak Downeaster accommodate passengers with disabilities?

All Amtrak Downeaster trains welcome passengers with disabilities. Our trains and stations are wheelchair-accessible and service animals are allowed. Click here for more information.

Schedules and other information is available in alternative formats upon request. Contact Amtrak at 1-800-USA-RAIL / 1-800-872-7245 or 1-800-523-6590 (TTY) to request information in an alternative format. Interpreter services are available by request. For more information click here.

Accessibility

Baggage Information

Is there room for luggage onboard?

There is ample room for luggage onboard the Amtrak Downeaster. Each passenger may carry on two suitcases (up to 50lbs) and two personal items (up to 25lbs). Please click here to view Amtrak's Baggage Policies

Baggage Information
Can I bring my firearm onboard the Amtrak Downeaster?

Firearms and ammunition are prohibited on all Amtrak Downeaster trains. 

Baggage Information
Can I check luggage onboard the Amtrak Downeaster?

Checked bag service is not available on Amtrak Downeaster trains.

Baggage Information

Pets

Can I bring my dog or cat onboard?

Small dogs and cats (20lbs or less) are permitted on Downeaster Trains in a pet carrier. Pet reservations are required and can be made online, at a staffed station or by calling 1-800-USA-RAIL / 1-800-872-7245. The fare for pets is $26.00 one-way. Passengers traveling with pets must sign a pet waiver available from the train crew. For more information click here.

Pets
Are Service Animals allowed?

Trained service animals accompanying passengers with disabilities are permitted in our stations, on our trains and on Amtrak thruway motor coaches. For more information, click here.

Pets

Bikes

Can I bring my bicycle onboard the Downeaster?

A limited number of spaces are available on most Amtrak Downeaster trains to transport bicycles. Bicycles are handled at Brunswick, Portland, Woburn and Boston stations only. Advance reservations are required and an $8.00 service charge applies. Passengers may be required to assist in loading, securing, and unloading the bicycle.

Bikes
Does it cost anything to bring my bike onboard?

Advance reservations are required, and a $8.00 service charge applies.

Bikes

Service Alerts

How will I know if my train is on time?

You can track your train’s status by using the Train Status tab above or by downloading the Amtrak App to your phone.

You can also sign up for Amtrak text or email alerts online by clicking here.

Information regarding major service disruptions will be posted as an alert at the top of the Amtrak Downeaster website.

Service Alerts

Refunds

Is my multi–ride pass refundable?

Refunds on Multi-ride passes (monthly, 10-Ride and 6-Tix) vary. Please click here for more information.

Refunds
What is the refund policy?

The ability to receive a refund varies based on the class of ticket purchased. For more information click here.

 

Refunds

Seating

Are seats assigned on the Amtrak Downeaster?

Seats are unassigned and available on a first come first serve basis. 

Seating