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FAQs

Know Before You Go

What is the Amtrak Downeaster?

The Amtrak Downeaster is an intercity passenger train that operates five round-trips daily between Boston, MA and Portland, ME with three round-trips extended to Freeport and Brunswick, ME. The Downeaster service operates year round, serving 12 stations along the 146 mile route.

Know Before You Go
What is the Amtrak Downeaster Train Schedule?

Please click “Schedules” or use the “Plan Your Trip” tool on the home page and enter your travel information as prompted to see the Amtrak Downeaster train schedule.

Know Before You Go
How much does it cost to ride the Amtrak Downeaster?

Fares vary by train and destination. One-way value fares range from $6 to $ 30. Please click the “Buy Tickets” tab on the top right corner of this website. Enter your travel information as prompted to see train specific fares. Upgrades, deals and discounts may be available.

Know Before You Go
Do I need to make a reservation to travel on the Amtrak Downeaster?

Yes, the Amtrak Downeaster is a reserved service and reservations are required prior to boarding.

Know Before You Go
Do I need a valid I.D. to board the train?

Downeaster passengers, 16 and older, must present a valid photo ID when purchasing tickets and have the photo ID available onboard the train. Passengers under 18 who do not have a photo ID must have an adult, 18 or over, with a valid photo ID to purchase tickets for them. Click here for more information.

Know Before You Go
Can a child under 18 ride the train without an adult?

Minors under the age of 16 may not travel on the Amtrak Downeaster without an accompanying adult. If the child is 16, they must present a valid photo ID when purchasing tickets and have the photo ID available onboard the train.

Know Before You Go
Do I need to show up early? 

Arrive at the station 15 minutes prior to your departure. Please allow extra time if you're parking a car, travelling with a bike or pet, or need special assistance.

Know Before You Go
How do I make a reservation/ buy tickets?

There are many convenient ways to make a reservation/buy tickets.

  • Online: Please click the “Buy Tickets” tab on the top right corner of this website. Enter your travel information as prompted to see the available train schedules and fares for the reservation you wish to make. Once payment has been received a ticket will be emailed to the address provided. Bring your printed or electronic ticket with you onboard. 
  • Amtrak App: Available for download here!
  • Quik-Trak: Make your reservation and/or print your ticket at the self service ticketing kiosks available at all Amtrak Downeaster stations (except Haverhill and Old Orchard Beach). 
  • Ticket agent: Available only at Portland and Boston North Station during limited hours.
  • Call: 1-800-USA-RAIL (1-800-872-7245) and use the automated ticket agent “Julie” to complete your reservation. Once payment has been received a ticket will be emailed to the address provided.
  • Onboard: You must make a reservation prior to travel. Passengers with an existing reservation may pay cash onboard, however a service fee may apply if boarding at a staffed station. Credit cards are not accepted onboard.

A valid photo I.D. is required for travel.

Know Before You Go
What happens if I forget my ticket?

Once you have made your reservation you are in the Amtrak system. You can print a duplicate ticket at a Quik-Trak kiosk or your conductor can look up your reservation using your reservation number or last name.

Know Before You Go

Onboard

What is available onboard the train?

Onboard the Amtrak Downeaster, you will enjoy comfortable reclining seats with lots of legroom, free wi-fi, electrical outlets, fold-down trays and overhead reading lights at every seat. Each coach features oversized windows and at least one set of 4-seat chairs which allow family and friends to enjoy the trip together. The Downeaster Cafe is available on every train. Enjoy a snack or beverage at the cafe tables or bring food back to your seat. There’s also plenty of space for luggage, and restrooms are located in every car, on every train.

Onboard
Does the Amtrak Downeaster have business class seating?

Yes, business class passengers enjoy fully reclining, extra-spacious leather seating, a complimentary newspaper, and a non-alcoholic beverage served to your seat for just an additional $10. Please click the “Buy Tickets” tab on the top right corner of this website. Enter your travel information as prompted and select "premium/business class. 

Onboard
Is food available for purchase on the train?

The Downeaster Café is located on every train and has snacks, light meals, soft drinks and alcoholic beverages available for purchase. Major credit cards are accepted. Passengers can dine at one of the Café tables or take food back to their seat. Café Menu

Onboard
Can I bring my own food on the train?

Passengers are welcome to bring their own food onboard to enjoy at their seat. The Downeaster Café tables are reserved for Café patrons only.

Onboard
Can I bring my own alcohol on the train?

Passengers are not permitted to consume their private stock of alcoholic beverages on Amtrak Downeaster trains, however a variety of alcoholic beverages are available for purchase in the Downeaster Café. Café Menu

Onboard
Are there outlets available on the train?

All Amtrak Downeaster trains are equipped with outlets at every seat to plug in your electronic devices.

Onboard
Can I buy a ticket onboard the train?

Reservations are required prior to boarding. Passengers with an existing reservation may pay cash onboard, however a service fee may apply if boarding at a staffed station.

Onboard
Is there free wifi?

Yes. It is easy to stay connected while en route to your destination. All Downeaster trains feature free wireless internet.

Onboard

Accessibility

Does the Amtrak Downeaster accommodate passengers with disabilities?

All Amtrak Downeaster trains welcome passengers with disabilities. Our trains and stations are wheelchair-accessible and service animals are allowed.

Schedules and other information is available in alternative formats upon request. Contact Amtrak at 1-800-USA-RAIL / 1-800-872-7245 or 1-800-523-6590 (TTY) to request information in an alternative format. Interpreter services are available by request. For more information click here.

Accessibility

Baggage Information

Is there room for luggage onboard?

There is ample room for luggage onboard the Amtrak Downeaster. Each passenger may carry on two suitcases (up to 50lbs) and two personal items (up to 25lbs). Please click here to view Amtrak's Baggage Policies

Baggage Information
Can I bring my firearm onboard the Amtrak Downeaster?

Firearms and ammunition are prohibited on all Amtrak Downeaster trains. 

Baggage Information
Can I check luggage onboard the Amtrak Downeaster?

Checked bag service is not available on Amtrak Downeaster trains.

Baggage Information

Pets

Can I bring my dog or cat onboard?

Small dogs and cats (20lbs or less) are permitted on Downeaster Trains in a pet carrier. Pet reservations are required and can be made online, at a staffed station or by calling 1-800-USA-RAIL / 1-800-872-7245. The fare for pets is $25.00 one-way. Passengers traveling with pets must sign a pet waiver available from the train crew. For more information click here.

Pets
Are Service Animals allowed?

Trained service animals accompanying passengers with disabilities are permitted in our stations, on our trains and on Amtrak thruway motor coaches. For more information, click here.

Pets

Bikes

Can I bring my bicycle onboard the Downeaster?

A limited number of spaces are available on most Amtrak Downeaster trains to transport bicycles. Bicycles are handled at Brunswick, Portland, Woburn and Boston stations only. Advance reservations are required and an $8.00 service charge applies. Passengers may be required to assist in loading, securing, and unloading the bicycle.

Bikes
Does it cost anything to bring my bike onboard?

Advance reservations are required, and a $8.00 service charge applies.

Bikes

Service Alerts

How will I know if my train is on time?

You can track your train’s status by using the Train Status tab above or by downloading the Amtrak App to your phone.

You can also sign up for Amtrak text or email alerts online by clicking here.

Information regarding major service disruptions will be posted as an alert at the top of the Amtrak Downeaster website.

Service Alerts

Refunds

What is the refund policy?

The ability to receive a refund varies based on the class of ticket purchased. For more information click here.

Refunds
Is my multi–ride pass refundable?

Refunds on Multi-ride passes (monthly, 10-Ride and 6-Tix) vary. Please click here for more information.

Refunds

Seating

Are seats assigned on the Amtrak Downeaster?

Seats are unassigned and available on a first come first serve basis. 

Seating